Commerce & Management
by Dr. Z. Sayeedha Firdouse, Mrs. K. Kanthimathi, D. Praveena, K. Kanimozhi
PublishedQuality Management has emerged as a fundamental discipline for organisations seeking sustainable growth, customer satisfaction, operational efficiency, and competitive advantage. In an increasingly dynamic and competitive business environment, quality is no longer limited to inspection and defect prevention; it encompasses the continuous improvement of processes, products, services, people, and organisational performance. This book, “Quality Management,” has been prepared to provide readers with a clear, systematic, and practical understanding of the principles, concepts, tools, and practices of quality management. It covers essential areas such as quality concepts and dimensions, Total Quality Management (TQM), quality planning, quality assurance, quality control, continuous improvement, quality tools and techniques, customer satisfaction, quality standards, and contemporary approaches to managing quality. The book has been designed in a simple and reader-friendly manner, making it useful for undergraduate and postgraduate students of Management, Commerce, Engineering, and related disciplines. It may also serve as a useful reference for teachers, researchers, managers, entrepreneurs, and professionals interested in improving organisational quality and performance. The contents have been presented with an emphasis on conceptual clarity and practical relevance. It is sincerely hoped that this book will help readers develop a strong foundation in Quality Management and appreciate its role in achieving excellence and long-term organisational success.
Read full description| Pages | 88 |
| Language | English |
| ISBN | 978-81-181525-1-4 |
| Publisher | TRB Publications |
| Published | October 16, 2026 |
| Format | DOCX |
A quick insight into what this book covers and why it matters.
Quality Management has emerged as a fundamental discipline for organisations seeking sustainable growth, customer satisfaction, operational efficiency, and competitive advantage. In an increasingly dynamic and competitive business environment, quality is no longer limited to inspection and defect prevention; it encompasses the continuous improvement of processes, products, services, people, and organisational performance.
This book, “Quality Management,” has been prepared to provide readers with a clear, systematic, and practical understanding of the principles, concepts, tools, and practices of quality management. It covers essential areas such as quality concepts and dimensions, Total Quality Management (TQM), quality planning, quality assurance, quality control, continuous improvement, quality tools and techniques, customer satisfaction, quality standards, and contemporary approaches to managing quality.
The book has been designed in a simple and reader-friendly manner, making it useful for undergraduate and postgraduate students of Management, Commerce, Engineering, and related disciplines. It may also serve as a useful reference for teachers, researchers, managers, entrepreneurs, and professionals interested in improving organisational quality and performance.
The contents have been presented with an emphasis on conceptual clarity and practical relevance. It is sincerely hoped that this book will help readers develop a strong foundation in Quality Management and appreciate its role in achieving excellence and long-term organisational success.
Assistant Professor, Department of Management Studies Bharath Institute of Science and Technology.
Assistant Professor, Department of Management Studies Bharath Institute of Science and Technology.
Assistant Professor, Department of Management Studies Bharath Institute of Science and Technology.
Assistant Professor, Department of Management Studies Bharath Institute of Science and Technology.
